Member Support

We are so glad you’re an OGT Member, and we want to make sure you have the best experience possible!

Below you’ll find answers to some of our most frequently asked questions. If you can’t find what you’re looking for, click here to contact us.

How do I cancel my membership?

We’re sorry to hear you want to cancel your membership. If you have any feedback about how we can improve the membership experience, please let us know

To cancel your membership, please contact us and we’ll assist you right away.

Can I get a refund when I cancel my membership?

Because new members are able to instantly download our eBooks, unfortunately, we cannot offer refunds.

How do I get access to the OGT Inner Circle Facebook group?

The OGT Inner Circle is a private Facebook group only accessible by OGT Plus members. If you are already an OGT Plus member, click here to view instructions on how to request access to the Insiders Circle Facebook group.

How do I save my favorite posts?

To save your favorite posts, first, you’ll need to log in to your OGT Plus account. (If you’re not an OGT Plus member, see above to learn how to upgrade your membership.) Once you’re logged in, look for the “favorites” bookmark located in the navigation bar above and below each post. Simply click the bookmark to save a post to your “My Favorites” page.

On posts that you have not saved to “My Favorites,” the bookmark will look like this:

Once you click the bookmark to save the post, the bookmark will turn solid pink, which looks like this:

Where do I find posts that I’ve favorited?

After logging in to your OGT Plus account, you’ll find your saved posts under “My Favorites” in the Account menu.

How do I save and view eBooks on my iPhone or iPad?

    1. First, navigate to the eBook library page.
    2. Next click the eBook you’d like to view.
    3. Once the eBook has opened on your device choose the “Open in…” option
    4. Next, choose the app you’d like to use to save/view the eBook

How do I save eBooks to my Kindle e-reader?

You can save eBooks on your Kindle e-reader by following the steps here.

How do I reset my password?

To reset your password, click “Sign In” on the menu bar, then choose the option to reset your password.

How do I update my password?

To update your password, select “My Membership” under the “Account” menu. You will be able to update your password under the “Profile” section.

How do I update the email on my account?

To update your email address, select “My Membership” under the “Account” menu. You will be able to update your email address under the “Profile” section.

Still have questions? Contact us:

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